Wallet
You cannot directly connect to the wallet from mobile browsers.
For this, you should use either the browser in the wallet or the Wallet Connect.
We accept different cryptocurrencies for payment. You may find the list of our accepted cryptocurrencies during checkout.
Please note that: now we only support
- Wallet: MetaMask, Trustwallet, Binance, and WalletConnect
- Blockchain: Ethereum, BSC, Polygon, Avalanche
This may be subject to change without prior notice.
Orders
We process orders within 24 hours after the payment is confirmed.
We will not be able to fulfill products that change in availability or price during processing.
If we have to cancel an order for any reason, we will refund as Credit to your membership wallet and inform to you via email.
No, we accept Cryptocurrency only.
We accept different cryptocurrencies for payment. You may find the list of our accepted cryptocurrencies during checkout.
Please note that: now we only support
- Wallet: MetaMask, Trustwallet, Binance, and WalletConnect
- Blockchain: Ethereum, BSC, Polygon, Avalanche
This may be subject to change without prior notice.
Once an order is placed, we will not be able to cancel or make changes as your order may have already been processed.
However, you can contact us within 24 hours, and we will try to resolve any problems and satisfy your needs.
Shipping
Generally, most of our products are in stock, and your order will be shipped out within 1-3 business days after your payment is verified.
If there are some hot-selling products that are temporarily out of stock, we’ll contact you asap to discuss a processing time extension or change to other items or other solutions.
Local shipping time is within 3 to 14 business days.
International shipping time is estimated to be within 12 to 45 business days.
Please know that shipping times may vary, and they are highly dependent on the seller, the carrier service, and the destination country.
Please note that we are unable to control shipping times or any unexpected delays that may occur in transit and seek your understanding and patience should this occur.
We have the Buyer Protection Period (75 Days) Money back guarantee.
We promise we will refund token back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 24 hours after the claim process finishes.
Yes, we do provide tracking information once the order has been shipped.
We also provide international tracking for overseas shipment.
Yes, we offer international shipment to most countries worldwide.
No, we don’t charge.
Any import taxes or customs fees will be shouldered by the buyer once the order reaches your destination country.
Please refer to your local customs for these fees or charges.
Once the item has been shipped internationally, the buyer is responsible for paying these dues. We will not reimburse returned packages due to refusal of the buyer to pay these import charges.
You will be notified via email with the tracking information once the item is shipped.
We also provide tracking numbers for international shipments.
Try to locate your package first. It may be delivered within your vicinity, or it may have been delivered to any of your neighbors or family members.
If not, please contact the carrier so they can investigate your lost or missing parcel.
While we do our best to help you locate your lost package, we will not be held liable for parcels not received but have been marked as delivered by the carrier.
Returns
7- 30 days, follow on the product page.
We have a 7-30 days return policy for all the products sold on our website unless the product owner indicates on the product page otherwise.
Should you wish to return a product within that period, please contact us through email or via chat support so we can assist you with the return process.
We only offer a 30-day return period unless the product owner indicates on the product page otherwise.
For local returns, we do provide a prepaid shipping label.
For international returns, depending on the issue, the buyer may need to shoulder the return postage.
We process refunds within 24-48 hours. Please feel free to contact us through email or chat support for any questions. Refunds will be issued in the whaleX Token and payment method, with the USD value of the item.
If you got defective goods, please send us a message about the problems with videos and photos, and we will try our best to solve the problems for you.
- You must provide product photos or test videos to confirm the problem of the product.
- Contact us within 7 days after you receive the item.
- Return or Change with only defective items from the factory.